Customer Care & Dispute Resolution Procedure

1. Our Commitment to CEC Standards

As a Clean Energy Council Approved Solar Retailer, Supreme Solar Power guarantees that customer satisfaction and product reliability are prioritized throughout the lifespan of your installation. If you experience an issue with system performance, hardware operation, or installation workmanship, we maintain a formal, step-by-step resolution process.

2. How to Lodge a Concern

You may lodge a service inquiry or formal dispute through any of the following channels:

• Telephone Hotline: Call 1300 227 990 or 0450 289 991 (Monday to Friday, 8:00am – 6:00pm).
• Email Support: Email admin@supremesolarpower.com.au with your installation address, invoice number, and description of the issue.
• Online Portal: Submit an inquiry via our Contact Page.

3. Resolution Timelines

Upon receipt of a complaint, our technical management team will:

• Acknowledge receipt within 24 to 48 business hours.
• Perform a remote inverter diagnostic audit within 3 business days.
• If an on-site technician inspection is required under our 10-year workmanship warranty or manufacturer warranty, schedule a physical attendance within 5 to 10 business days.
• Provide written confirmation of the resolution or corrective action taken.

4. External Escalation

If you are unsatisfied with our internal resolution, you have the right to escalate your dispute to the Clean Energy Council (CEC) or your state consumer protection agency (WA Consumer Protection or Queensland Fair Trading).